8. Do I need a Return Authorization Number?
Yes, we do require prior authorization. Please contact us for a RMA number before shipping the probe and tuning elements to us for repair. Also, be sure to include full contact information, Doty probe (or coil) serial number information and a complete description of problems on paper in the box with the product to avoid unnecessary delays.
7. What is your shipping address?
Our shipping address is: Doty Scientific, Inc, 700 Clemson Rd. Columbia, SC 29229 USA
6. Is there anything special I should do for return of an item from outside the United States?
It is important to check with your country’s customs office or your customs broker. Sometimes there are special forms that you need to fill out before returning an item. (It may be helpful to have one of our international sales or service representatives help you with the customs, if the probe has to come back to the United States.) It is very important to write on your waybill, commercial invoice and on any other paper work: " Goods made ...
5. What information should I send with the probe?
Enclose a letter with the probe detailing the problem, the associated RMA number, and contact information including a contact person and phone, email, address. Please also send all tuning elements of the probe back so that tuning for all nuclei can be checked during repair. It saves time later if you also enclose the address for return of the item after repair.
4. What should I do if I want to send my probe or coil back for service?
First, contact us about the problem. Call or email us with a description of the problem. It is important to provide the name of your institute, and the Doty probe or coil serial number. (The serial number starts with “DSI-“ and is usually located on our probes where shown below.) The serial number can be found on the cover of your manual. If the probe needs to return to Doty for repair, we will allot a RMA (return material authorization) ...
3. Whom should I call to Clarify Specifications on an order I have placed?
If you have questions about specifications, call Laura Holte, our sales manager at (803)738-6834), or you can call us at (803) 788-6497. It is best to ask for Dave McCree.
2. Whom can I talk to with questions about probe or coil operation or about problems I am having?
You can call us at (803) 788-6497 and talk to Dave McCree, or sometimes Laura Holte our sales manager at(803) 738-6832 can assist you. If you prefer email, service@dotynmr.com. If you need to send a fax, (803) 736-5495.
1. Do you have international sales or service offices?
Yes. We have had a European Sales and Service office for many years. Presently, the authorized service center is in Germany. ROTOTEC SPINTEC will be able to help with service of Doty products in Europe. We have additional sales representatives, RS2D in France and Belgium, LA Systems in Japan, and BK Instruments Inc., in South Korea. Check out our Foreign Distributors Page under Contact Us for the information you need on these sales and service representatives.
