17
Oct
4. What should I do if I want to send my probe or coil back for service?
posted by : Doty Scientific | category : | comments : Comments Off on 4. What should I do if I want to send my probe or coil back for service?
First, contact us about the problem. Call or email us with a description of the problem. It is important to provide the name of your institute, and the Doty probe or coil serial number. (The serial number starts with “DSI-“ and is usually located on our probes where shown below.) The serial number can be found on the cover of your manual. If the probe needs to return to Doty for repair, we will allot a RMA (return material authorization) number for it.